Shipping policy


Shipping Policy

Thank you for shopping with HiDREAM. We are committed to processing and delivering your order as quickly and carefully as possible.

1. Order Processing Time

All orders will be processed within 1–2 business days after payment confirmation and order verification.

Processing time may be extended during peak seasons, holidays, product launches, or promotional periods.

Once your order has been processed and shipped, tracking information will be sent to your email. Please make sure your email address and shipping details are entered correctly during checkout.

2. Shipping Destinations & Delivery Time

We currently offer standard shipping to the following countries:

**North America**
United States and Canada

**Europe**
United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Portugal, Czech Republic, Romania, Finland, Denmark, and Norway

**Oceania**
Australia

**Estimated Delivery Time:**
6–13 business days

Estimated delivery time begins after the order has been processed and dispatched. Please note that delivery times are estimates and may vary depending on the destination, courier arrangements, customs clearance, weather conditions, public holidays, peak seasons, or other unexpected delays beyond our control.

Delivery estimates do not apply to preorder or backorder items. These products may require additional processing and delivery time.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

HiDREAM is not responsible for delivery delays, failed deliveries, or lost parcels caused by:

  • Incorrect or incomplete shipping address

  • Wrong contact information

  • Customer unavailable during delivery

  • Courier delivery issues

  • Customs clearance delays

Please review your shipping information carefully before placing your order.

4. Tracking Information

All orders will include tracking information once shipped.

You will receive a shipping confirmation email with tracking details after your parcel has been processed. Tracking updates may take some time to appear after the courier receives the parcel.

5. Delivery Issues

Once a parcel has been handed over to the courier, the shipment is under the responsibility of the courier company.

HiDREAM is not liable for delays, loss, or damage caused during transit. However, we will assist customers by contacting the courier and helping with parcel status checks when needed.

For the fastest resolution, customers may also contact the courier directly using the tracking number provided.

6. Missing Parcels

If your parcel has not arrived after the estimated delivery timeframe, please contact us.

For United States orders, please notify us if your parcel has not arrived after 15 business days from the shipping date.

We will assist in checking the tracking status and requesting an investigation with the courier if necessary.

7. Preorder / Backorder Items

If your order contains preorder or backorder items, your parcel will be shipped once all items are ready, unless separate shipping has been arranged.

Preorder and backorder delivery timelines are estimates only and may be affected by production, shipping, or customs delays.

8. Order Changes

Once an order has been processed or shipped, we are unable to change the shipping address, combine orders, or cancel the shipment.

If you need assistance, please contact us as soon as possible. Changes are not guaranteed and depend on whether the order has already been processed.

9. Shipping Policy Agreement

By placing an order with HiDREAM, you acknowledge that you have read, understood, and agreed to this Shipping Policy.